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ReCreate
provides The CARE Connection - a unique business development programme
that enables you to make measurable improvements in providing customer
service across the entire organisation
A
unique way of viewing customer service
Before improvements can be made, it is essential to define precisely
what is meant by customer service. The CARE Connection defines it
as having four key elements. It must be…
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C
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redible
- customer care that provides what is promised, dependably and accurately
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A
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ppropriate
- customer care that shows a suitable degree of caring and attention
to individual need |
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R
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esponsive
- customer care that shows a willingness to help, solve problems,
respond to customer needs and provide timely service |
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E
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xpert
- customer care that inspires trust and confidence; with depth of
knowledge and a range of skills |
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various diagnostic tools based on the above, we can define exactly
what your current strengths and weaknesses are, where improvements
can be made and then determine the most suitable interventions for
your business. |
What
we can deliver
Depending on your need, deliverables could be a combination of any of
the following.
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Analysis
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We
can provide consultancy support to help you research and analyse the
current level of customer service, eg carrying out employee surveys,
benchmarking your own standards against The CARE Connection methodology
or developing new service standards. |
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Training
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We
can deliver training in a format most suited to your business, whether
face-to-face, through paper-based self-study programmes or via your
Intranet, eg bespoke training on the principles of customer care,
training in how to use and implement The CARE Connection or train-the-trainer
programmes in how to deliver The CARE Connection. |
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Resources
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We
can provide reference materials that underpin your own customer service
standards and processes, eg publishing of customer service standards,
checklists, guidelines and action points on different aspects of customer
service. |
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Action
planning >
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We
can support you in your action planning, the analysis of action plans
across the organisation and the evaluation of improvements. |
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